Privacy Policy

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This Privacy Policy describes how Renewbone ("we", "us", "our"), an agency under the New Zealand Privacy Act 2020, collects, uses, stores, and protects your personal information when you visit our website at renewbone.world. We are committed to transparency and compliance with the Privacy Act 2020 and its Information Privacy Principles (IPPs). If you are located in the European Economic Area, additional rights under the General Data Protection Regulation (GDPR) may also apply, as described in Section 13.

1. Privacy Contact and Agency Details

The agency responsible for your personal information is:

Renewbone
66 Kohe Road, Pawarenga 0496, New Zealand
Email: feedback@renewbone.world
Phone: +64 21 642 199

2. Personal Information We Collect

We may collect the following categories of personal information:

Contact information: name, email address, and message content submitted through our contact form.
Technical information: IP address, browser type, operating system, device information, and referring URLs collected automatically when you visit our website.
Usage information: pages visited, time spent on pages, and interaction patterns collected through cookies and similar technologies (only with your consent where required under IPP 3).
Cookie preferences: your choices regarding analytics and marketing cookies stored in your browser's local storage.

We collect personal information directly from you when you submit our contact form or adjust cookie settings. We do not knowingly purchase personal information from data brokers. If we ever collect personal information about you from a third party, we will take reasonable steps to notify you as soon as practicable after collection, as required by IPP 3A of the Privacy Act 2020 (effective from 1 May 2026).

3. Why We Collect Information and How We Use It

We collect and use personal information only for lawful purposes connected with our functions. Our purposes include:

Responding to inquiries — to reply to messages submitted through our contact form (IPP 10: collected with your knowledge and consent via the contact form).
Website functionality and security — to operate, maintain, and protect our website (IPP 10: necessary for our legitimate functions).
Analytics — to understand how visitors use our website and improve our content (only if you enable analytics cookies in Cookie Settings).
Marketing and advertising measurement — to measure the effectiveness of our communications and advertising campaigns (only if you enable marketing cookies in Cookie Settings).
Legal compliance — to comply with applicable New Zealand laws, including the Privacy Act 2020.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless we believe on reasonable grounds that the new use is directly related to the original purpose, you authorise the new use, or the use is otherwise permitted under the Privacy Act 2020 (IPP 10).

4. Whether Information Is Required and Consequences of Not Providing It

Providing personal information through our contact form is voluntary. However, if you do not provide your name, email address, and message, we will be unable to respond to your inquiry. You are not required to accept analytics or marketing cookies to browse our website; declining non-essential cookies will not limit access to our educational content.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact form submissions: up to 24 months from the date of submission, unless a longer retention period is required by law.
Technical and usage data: up to 12 months from collection.
Cookie consent records: up to 12 months from the date of consent.

After the retention period expires, data is securely deleted or anonymized.

6. Disclosure to Third Parties and Intended Recipients

We do not sell your personal information. We may disclose personal information to the following categories of recipients only where necessary for the purposes described above:

Web hosting and infrastructure providers located in New Zealand or overseas, who handle information on our behalf under contractual confidentiality and security obligations.
Analytics or advertising service providers (such as Google), only if you have enabled the relevant cookie category in Cookie Settings.
Content delivery networks that serve fonts or other assets required to display our website.
New Zealand government agencies, regulators, or courts when required or authorised by law.

Before disclosing personal information to any person or organisation, we take reasonable steps to ensure they will protect the information and use it only for authorised purposes (IPP 5 and IPP 11).

7. Cross-Border Disclosure (IPP 12)

Some of our service providers may store or process personal information outside New Zealand (for example, in Australia, the United States, or the European Union). Before disclosing personal information overseas, we take reasonable steps to ensure the recipient is subject to privacy safeguards comparable to those in the Privacy Act 2020, or we obtain your express authorisation. You may request details about overseas recipients by contacting us using the details in Section 1.

8. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

Access (IPP 6) — request confirmation of whether we hold personal information about you and request a copy of that information.
Correction (IPP 7) — request correction of personal information that you believe is inaccurate, incomplete, or misleading. If we disagree with a correction request, you may ask us to attach a statement of correction to the information.
Withdraw consent — where we rely on your consent (for example, for analytics or marketing cookies), you may withdraw consent at any time through Cookie Settings or by contacting us.

To exercise these rights, contact us at feedback@renewbone.world. We will respond within 20 working days, as required by the Privacy Act 2020, unless an extension applies. We may need to verify your identity before releasing information.

9. Privacy Breaches

We maintain procedures to identify, assess, and respond to privacy breaches. If a privacy breach has caused or is likely to cause serious harm to an affected individual, we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, in accordance with Part 6 of the Privacy Act 2020. If you believe a breach involving your information has occurred, please contact us immediately using the details in Section 1.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

HTTPS encryption for all data transmitted between your browser and our servers.
Access controls limiting data access to authorized personnel only.
Regular security assessments of our systems and processes.
Secure storage with encryption at rest where applicable.

11. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated where reasonably practicable. We encourage you to review this policy periodically.

13. Additional Rights for EEA Visitors (GDPR)

If you are located in the European Economic Area, you may also have the right to erasure, restriction of processing, data portability, and to object to certain processing. Where we transfer personal information outside the EEA, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission. EEA residents may lodge a complaint with their local data protection authority.

14. Complaints

If you are concerned about how we have handled your personal information, please contact us first using the details below. If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10 094, Wellington 6143, New Zealand
Phone: 0800 803 909
Website: www.privacy.org.nz

15. Contact

For any questions about this Privacy Policy or our data practices, contact us at:

Email: feedback@renewbone.world
Phone: +64 21 642 199
Address: 66 Kohe Road, Pawarenga 0496, New Zealand